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Overview
ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition, is a practical, comprehensive resource focused on front-office medical assisting skills and office management. Available in print and digital versions, the text is supported by robust teaching and learning tools, including an instructor's manual, test banks, PowerPoint® slides and a detailed solutions guide.
The Ninth Edition of this proven guide features reorganized and streamlined content to make the material more accessible for readers and better emphasize key concepts and learning objectives. Expanded Key Terms help readers master essential professional terminology, while a new “Heart of the Health Care Professional” feature highlights the importance of customer service and communication skills. The text has also been updated to align with current accreditation and certification standards, and new content on health care reform and electronic health records is integrated within the chapters.
- The authors have reorganized and renamed chapters to reflect current office management practices and priorities, as well as streamlining content throughout the text to make the material more engaging and accessible for today's readers.
- New content added to the Ninth Edition includes detailed information on professional and career responsibilities, including employment preparation, as well as updated and expanded coverage of the revenue cycle.
- Every chapter includes new and updated learning objectives and assessments, ensuring that text content aligns to the most current accreditation and certification standards, and readers can focus their efforts to prepare effectively for certification and professional success.
- Updated and expanded Key Terms with definitions help readers learn the critical, current professional vocabulary they'll need to know and use on the job.
- New Heart of the Health Care Professional features open each chapter with content that emphasizes the importance of patient customer service and effective communication, encouraging readers to develop these essential skills and make them a core part of their professional practice.
- Procedures are integrated into chapter content throughout the text, allowing for a natural transition between theoretical and practical content to help readers better understand and master the material.
- An easy-to-read table in both the textbook and instructor resources clearly correlates chapter content to relevant professional competencies from the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and the Accrediting Bureau of Health Education Schools (ABHES).
- Compliance features draw readers' attention to relevant industry standards, best practices and regulatory requirements, including federal government mandates such as the Health Insurance Portability and Accountability Act (HIPAA).
- Included throughout the text, Patient Education features focus on specific skills and knowledge that can help readers communicate confidently and effectively with patients.
- Stop and Think Case Scenarios at the end of each chapter help readers reflect on the material and apply what they have learned to realistic situations they may encounter as working professionals.
- Chapter Summary and Review features provide a concise overview of important concepts and information, making it easier for readers to review and identify any areas where they may need additional reinforcement.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Written Correspondence.
6. Processing Mail and Electronic Correspondence.
Part III: MANAGING THE OFFICE.
7. Reception and the Medical Office Environment.
8. Telephone Procedures.
9. Appointments.
10. Office Management.
Part IV: RECORDS MANAGEMENT.
11. Filing Procedures.
12. Medical Records.
13. Drug and Prescription Records.
Part V: HEALTH CLAIMS.
14. Procedure Coding.
15. Diagnostic Coding.
16. Health Insurance Claims.
Part VI: FINANCIAL ADMINISTRATION.
17. The Revenue Cycle.
18. Banking and Bookkeeping.
19. Financial Management of the Medical Practice.
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This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.
Standalone Digital Access — Ultimate Value
Recommended and most popular
- ISBN-10: 0357765338
- ISBN-13: 9780357765333
- RETAIL $84.95
Textbook Only Options
Traditional eBook and Print Options
- ISBN-10: 0357765389
- ISBN-13: 9780357765388
- RETAIL $69.95
- ISBN-10: 0357765273
- ISBN-13: 9780357765272
- RETAIL $119.95
Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.
FOR STUDENTS
MindTap for French/Turner's Administrative Medical Assisting, 2 terms Instant Access
ISBN: 9780357765333
MindTap for French/Turner's ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition, is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course--to provide engaging content, to challenge every individual and to build student confidence. Empower students to accelerate their progress with MindTap.
Cengage's award-winning MindTap platform easily integrates with your school's LMS and gradebook. Organized by chapter to match the core text, this fully digital online solution encourages student engagement and success. Fully customizable and easy to use, MindTap includes a fully integrated eBook, flashcards, read-speaker and much more! MindTap analytics also provide instructors and administrators with tracking at the individual and classroom level.
MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook.