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Hospitality Operations: A Systems Approach, 1st Edition

Stephen Ball, Peter Jones, David Kirk, Andrew Lockwood

  • Copyright 2003
  • {{checkPublicationMessage('Published', '2003-03-13T00:00:00+0000')}}
Starting At $62.95 See pricing and ISBN options
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Hospitality Operations: A Systems Approach 1st Edition by Stephen Ball/Peter Jones/David Kirk/Andrew Lockwood
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Meet the Authors

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Stephen Ball

Peter Jones

David Kirk

Andrew Lockwood

Table of Contents

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Part A: Systems Thinking
1. Understanding systems theory and principles
2. Systems in hospitality
Part B: Operational Systems (Operations-Wide)
3. Procurement and control
4. Stores
5. Maintenance and engineering
6. Environmental and waste
Part C: Accommodation Services
7. Front office
8. Housekeeping
Part D: Food Production Systems
9. Food preparation and production
10. Holding, transportation and regeneration
Part E: Food and Drink Service Systems
11. Food service and dining
12. Clearing and dishwash
13. Bars

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  • ISBN-10: 0826448267
  • ISBN-13: 9780826448262
  • RETAIL $62.95
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