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New!

Communications Toolkit, 6th Edition | AU/NZ

Jane Grellier, Veronica Goerke, Katie Fielding

  • {{checkPublicationMessage('Published', '2025-10-20T00:00:00+0000')}}
Starting At $64.95 See pricing and ISBN options
Communications Toolkit 6th Edition by Jane Grellier/Veronica Goerke/Katie Fielding

Overview

Communications Toolkit contains practical advice and strategies to enable learners to develop the communication skills to be successful tertiary students.

It encourages students to develop effective research skills, approach academic writing with confidence, and enhance face-to-face communication. This direct, inclusive, motivational and student-friendly text provides activities for both individual students and those working in groups.

This sixth edition includes more information on academic integrity and referencing and expanded coverage on the use of generative AI and inclusive communication. Additional examples of students’ communication and coverage of communication challenges students face when attending university online are included.

Jane Grellier

The late Dr. Jane Grellier dedicated more than 20 years to coordinating the first-year Communications Program in the Faculty of Media, Society and Culture at Curtin University, Perth, Western Australia. She worked with a team of educators delivering communications units to over 4,000 first-year students annually across internal faculties, online, and offshore. Jane began her career as a secondary English teacher in Western Australian schools before spending 15 years as an educational writer and curriculum developer for both secondary and tertiary sectors. A gifted writer, she was known for her clarity, precision, and sensitivity, and was deeply committed to helping students write in clear, concise English—skills she believed were essential for success at university. Her most recent research focused on reflective practice, a lifelong interest that shaped her own writing and informed her efforts to foster reflective thinking among first-year students. Jane’s warmth, generosity, and professionalism earned the admiration and respect of colleagues, editorial teams, and students alike. This sixth edition of The Communications Toolkit, along with past and future editions, stands as a tribute to Jane’s remarkable contribution to education and her enduring legacy.

Veronica Goerke

Dr Veronica Goerke is a senior lecturer and advisor at Curtin University . Like Jane and Katie, Veronica worked in secondary schools before teaching and coordinating university communication skills and holding leadership roles in academic development and curriculum design. Her role includes working with First Nations Australians to co-create and deliver reconciliation-related projects and promoting antiracism for students and staff. She has completed research on the first-year experience, communication skills and students’ use of tablet computers; however, her key research focus is translating contemporary reconciliation in Australian universities. As reconciliation is significantly about how we communicate in the ‘third space’ (Bhabha 1988), Veronica believes we need to keep enhancing our communications to be more inclusive and create positive change in our world.

Katie Fielding

Katie Fielding is a student conduct coordinator at Curtin University in Perth, Western Australia, where she works to maintain and educate about academic integrity. Prior to taking on this role, Katie predominantly taught in the schools of Media, Culture and Social Inquiry (MCASI), Education, and more recently with Engineering students. She began her teaching career in secondary school English, and later moved into the tertiary education space where her passion and skill for teacher education and communication have been employed. She has a particular interest in the ways that online learning can be harnessed to provide students with opportunities to access education, as well as the impact of new technologies such as artificial intelligence on education. Katie spent several years researching the role that digital technologies can play in helping young children develop their capacities for creative thinking, innovation and problem solving.
  • Enhance student identification of key concepts and skills with cross-referencing to key topics and new bolded key terms
  • Includes new student examples to reflect the updated concepts
  • Add and expand on important topics relevant to communication skills and theory for tertiary studies, such as considerations around use of generative AI, and inclusive communication
  • Each chapter starts with a clear overview of key concepts, so you know exactly what to focus on.
  • Real student reflections and practical examples show how communication works in real-world contexts, making theory easy to understand.
  • Interactive activities, revision tools, and critical thinking exercises keep you engaged and help you apply what you learn to personal or professional situations.
  • 'Hint' boxes provide simple tips and suggestions to improve student communication skills
  • “How to Spot & How to Fix” tables guide you through common mistakes and provide simple strategies for improvement.
  • Bold key terms, margin definitions, cross-references, and useful weblinks give you instant access to essential information and further resources.
  • Consideration of generative AI in communication for students entering university for the first time.
  • Instructor website - your #1 resource for your course. This tailored collection of teaching tools includes downloadable PowerPoint lecture slides, Solutions Manual, student templates and checklists for download, and Test Bank with customisable questions for quizzes and assessments. Log in or request an account to access instructor resources at au.cengage.com/instructor/account for Australia or nz.cengage.com/instructor/account for New Zealand.
  • Cognero Test Bank - a bank of questions has been developed in conjunction with the text for creating quizzes, tests and exams for your students. Create multiple test versions in an instant and deliver tests from your LMS, your classroom, or wherever you want using Cognero. Cognero test generator is a flexible online system that allows you to import, edit, and manipulate content from the text's test bank or elsewhere, including your own favourite test questions.
PART ONE TRANSITIONING TO TERTIARY STUDIES
Chapter 1 Making the transition
Chapter 2 Online learning
PART TWO RESEARCH SKILLS
Chapter 3 Identifying and evaluating appropriate resources
Chapter 4 Reading academic texts, both written and recorded
Chapter 5 Referencing and academic integrity
PART THREE ACADEMIC WRITING
Chapter 6 Approaches to writing
Chapter 7 Reflective writing
Chapter 8 Report writing
Chapter 9 Academic essay writing
Chapter 10 Some other tertiary writing genres
PART FOUR REFINING YOUR WRITING
Chapter 11 Two principles of good academic writing
Chapter 12 Grammar, punctuation and spelling
PART FIVE FACE-TO-FACE COMMUNICATION
Chapter 13 Interpersonal skills
Chapter 14 Inclusive communication
Chapter 15 Teamwork
Chapter 16 Presentations
Chapter 17 How far you’ve come!

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 0170486613
  • ISBN-13: 9780170486613
  • RETAIL $64.95

  • ISBN-10: 0170483274
  • ISBN-13: 9780170483278
  • RETAIL $89.95