The Business Communication Handbook | 11th Edition | AU/NZ

Judith Dwyer/Nicole Hopwood

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ISBN: 9780170293518

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Access until 29 May 2030

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ISBN-13: 9780170419703

Premium online teaching and learning tools are available on the MindTap platform - the personalised eLearning solution. MindTap is a flexible and easy-to-use platform that helps build student confidence and gives you a clear picture of their progress. We partner with you to ease the transition to digital – we’re with you every step of the way. MindTap for Dywer's The Business Communication Handbook is full of innovative resources to support critical thinking, and help your students move from memorisation to mastery! Includes: - Dywer's The Business Communication Handbook, 11e eBook - New 'Why it matters' videos: Brief, active and entertaining videos that provide students with an insight into key concepts covered in the chapter and why they matter - New 'What do you think' polling activity in every chapter - Checkpoints: Practical short-answer activities to confirm understanding - Case Quiz: Features real-world example illustrating how the key chapter concepts are applied in a business context - Chapter revision quizzes: Variety of question types at the end of every chapter - Bonus MindTap chapter: Environmental and Sustainable Work Practices MindTap is a premium purchasable eLearning tool. Contact your Cengage learning consultant to find out how MindTap can transform your course.

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About This Product

The Business Communication Handbook, 11e helps learners to develop competency in a broad range of communication skills essential in the 21st-century workplace, with a special focus on business communication. Closely aligned with the competencies and content of BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration, the text is divided into five sections: - Communication foundations in the digital era - Communication strategies in the workplace - Communication with customers - Communication through documents - Communication across the organisation Highlighting communication as a core employability skill, the text offers a contextual learning experience by unpacking abstract communication principles into authentic examples and concrete applications, and empowers students to apply communication skills in real workplace settings. Written holistically to help learners develop authentic communication-related competencies from the BSB Training Package, the text engages students with its visually appealing layout and full-colour design, student-friendly writing style, and range of activities. Premium purchasable online teaching and learning tools are available on the MindTap platform.